July 2006 - Giving and Receiving Feedback

Personality dragons - definitions; Self Destruction dragon; Greed dragon; Self-Deprecation dragon; Arrogance dragon; Martyrdom dragon; Impatience dragon; Stubbornness dragon; Summary: How to be more successful; Resources (links, books, articles, the lighter side)
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Giving and Receiving Feedback: Understanding the Personality Dragons at work

This is an update to our article from September 2003: Dealing with Difficult People.

When giving and receiving feedback, be aware that you and/or the other person may be stressed or fearful of the conversation. Under stress, people's fears become more prominent and their behaviors may become defensive or antagonistic.

For the best results, try to understand the other person's needs and fears, then structure the feedback in the most positive way possible. Don't be harsh just to be harsh, as that usually is not effective in generating the desired results. Unless it is a true emergency, never criticize someone in front of others.

Managers should use the "sandwich method" when coaching employees to change their behavior. Start by giving positive feedback, then talk about what needs improvement and ask for the person's agreement in working toward the desired goal, followed by positive feedback and encouragement.

When receiving feedback from others, understand your own needs and insecurities, and learn how to truly listen for what is valuable without becoming defensive.

Personality Dragons — Definitions

Personality dragons are habits, behaviors and personality traits caused by underlying fears that keep people from being successful. There are seven dragons. When out of control, they become self-fulfilling prophecies:

Self Destruction — Lose control ultimately
Greed — Lose everything you want
Self-Deprecation — Others put you down
Arrogance — People judge you
Martyrdom — Provokes others to hurt you
Impatience — Slows you down
Stubbornness — Brings authority down on your head.

Self-Destruction

How you may feel or may react when encountering someone with this dragon:

You may feel a sense of impending loss of control when you are with them or thinking about them.
You may feel afraid for their safety or health and well-being.
You may feel a sense of hopelessness to help them.
You may have a feeling of being unable to help them, a feeling of pity, loss or confusion about what they are doing.
You may have a fear that they won’t be able to get through whatever is going on with them.

People have a look of panic in their eyes and give off a feeling of panic or desperation. They may express that their life has no meaning or does not make sense to them.

How it hurts the person:

Self-Destruction can result in drug addiction, alcoholism, excessive smoking, suicide attempts, dangerous or illegal activities, brawling, recklessness and other self-destructive behaviors.

It can also show up as destruction of someone's own belongings or those of others, or physical/personal assaults on others such as fighting or attacking others in extreme cases. Rock stars that do drugs are good examples.

People with Self-Destruction slide to Greed occasionally. Self-Destruction and Greed are related to a fear of "not enough" and issues of control / out-of-control.

How it affects the workplace:

In the workplace, self-destruction results in sabotage, inattention, time loss, poor decisions and accidents, as well as losses due to substance abuse. People may take inappropriate risks. They may be destructive to themselves, to their belongings, to others or to the belongings of others.

People with self-destruction are rarely team players.

How to improve communication — giving feedback:

Recognize the signs of self-destruction. Remember that underneath, the person feels desperate and out-of-control but may appear cavalier to cover it up.

Be firm with them and give a strong response.

Set limits and stick to them. .

Never cover up for them, hide their absence, drunkenness, drug use or theft.

If you are the supervisor, take strong and appropriate disciplinary action with warnings of future consequences.

Follow through on your actions.

They need to have strong limits set for them; leniency does not help them and may make the problem even worse.

How to improve communication — receiving feedback:

If self-destruction is your own dragon:

Take a deep breath often and feel peaceful as you do that.

Try to remain focused on the person talking to you and see them as your friend and supporter.

Re-affirm that life is to be lived and that your life is worth living, even if it is challenging at times.

Acknowledge that you are out of control at times.

Learn to trust that by following appropriate rules and guidelines, you will be safe.

Be willing to work with others to create a safe structure for your work.

Be willing to follow the rules established diligently.

Ask for help if you feel frightened. Set up a "buddy system" with someone you trust, who can help you when you are fearful.

Recognize that if you have addictions, they can be cured by hard work and persistence. Many people have done it and you can too.

If appropriate, seek out support groups in your community.

Greed

How you may feel or may react when encountering someone with this dragon:

You may feel sorry for them and keep trying to give them things to compensate for them never having enough, especially when they panic, run out of money, lose their home, their car breaks down, they don’t get enough attention, etc.
Or, you may want to keep things from them — not leave valuables around, not allow them to attend meetings, not tell them things, feel invaded by their neediness, etc.

How it hurts the person:

Greed tends to fixate on something — money, time, attention, food, things, etc.

Symptoms can be hoarding things, binge/purge, anorexia/bulimia, lack of pleasure in what is accumulated, constantly looking for "more" of whatever they are fixated on. People with greed as a dragon seem to look hungry all the time.

If they fixate on money, they may accumulate a lot, then lose it somehow. They may always be asking for loans, cannot seem to pay their bills or may have credit problems.

If they fixate on food, they may be the first in line and last in line, always take the biggest piece, try to keep others from having what they want, etc.

People who fixate on attention or recognition may raise their hand for every possible opportunity, even when they can't possibly be successful at all of them. When they don't get what they want, they may try to steal attention or go behind others to interfere with plans.

People with Greed slide to Self-Destruction occasionally. Self-Destruction and Greed are related to a fear of "not enough" and issues of control / out-of-control.

How it affects the workplace:

Poor decision-making, lost opportunities because they push too hard or want too much, low morale, lack of responsibility, bankruptcy, never being satisfied no matter what is given (time off, money, promotions, more influence, etc.), never being grateful for what they do have, trying to take clients, projects or things away from other people.

How to improve communication — giving feedback:

A person with greed is always afraid they will be left out, so may show enthusiasm even when they are not really interested, sort of like a panting dog.

Include them when it is appropriate.

Make sure they do not dominate all the time in meetings or grab all the attention.

They need firm limit setting.

Say no when appropriate.

Make them follow the usual procedures for advancement and not expect special treatment.

Treat them with respect and kindness, just like everyone else.

How to improve communication — receiving feedback:

If greed is your own dragon:

Acknowledge that you are feeling afraid.

Try to remain focused on the person talking to you and see them as your friend and supporter.

Listen to what others tell you and have an honest dialog about how they see you.

Identify what it is that you are feeling cravings for.

Be grateful for everything you have, even the small things like a roof over your head, food in your stomach or a job.

Enjoy what you have already instead of always wanting something else.

Acknowledge your successes instead of focusing on your lacks.

Pay attention to what you eat and savor the experience.

Pay attention to your belongings. Really enjoy using them and appreciate them for how they help you in your life.

Allow yourself to accept love and caring from others.

Allow yourself to express creativity.

Be generous with others every day; give kindness, positive feedback and compliments.

Notice that when you are "needy," it drives other people away and they will not give you want you want so badly. If you relax, you will be able to work with other people and get what you want in a reasonable way.

Self-Deprecation

How you may feel or may react when encountering someone with this dragon:

You may want to blame them or make derogatory comments about them.

You may ignore them, not feel sympathy for them, bypass them because they usually won’t/don’t participate, not want to embarrass them, not praise them because they always get flustered by it.

How it hurts the person:

They have a constant fear of failing or being embarrassed. They will not volunteer for assignments or projects they are capable of handling. They are always blaming themselves or putting themselves down.

People with Self-Deprecation slide to Arrogance occasionally. Self-Deprecation and Arrogance are related to a fear of "being good enough" and issues of self-worth / shame.

How it affects the workplace:

Because they may feel unworthy, they may feel responsible for things that are not their fault, make excuses for their own failings or become defensive when questioned about anything, whether it is there fault or not.

It is hard for them be active participants on a team because they are also so defensive or apologetic. They may not take on their share of the team responsibility. They usually have trouble asking for help when they need it so others on the team may not know when they get into trouble.

How to improve communication — giving feedback:

A person with self-deprecation is afraid they are never good enough and can never become good enough. They feel they are to blame (or will be blamed) for whatever is wrong, or that they will fail, so they won't try to be successful. They crave praise yet are very afraid of it at the same time because it draws attention to them, which is very embarrassing.

Point out their strengths.

Thank them for their contributions.

Don’t let them engage in self-deprecating talk.

Don’t let them apologize unnecessarily.

Don’t make up things that are not true to over-compensate for their lack of confidence.

Never humiliate them in a meeting or in front of their co-workers.

Never shame them.

Try not to put too much pressure on them in front other others.

Provide them with a respectful, supporting, kind approach.

How to improve communication — receiving feedback:

If self-deprecation is your own dragon:

Be willing to be successful and acknowledge your own successes.

Listen to others when they praise you and try to see what they see about you.

Accept compliments when they are given and allow others to do nice things for you.

Don't apologize over and over. If you make a mistake, own up to it and work to correct it.

Listen to feedback openly. Don't become defensive. Have an honest dialog about what the other person is telling you.

Breathe deeply and relax as much as you can.

Don't compare yourself to others. Acknowledge that you are unique human being with gifts and faults, just like everyone else — not better, not worse — just different.

Be willing to try new things and to make mistakes without overly criticizing yourself or others.

Get plenty of exercise.

Be kind to yourself.

Arrogance

How you may feel or may react when encountering someone with this dragon:

You may want to smack them for being so obnoxious.
You may want to criticize them, call them names or talk in disrespectful ways about them.
You may want to break through their arrogance and tell them how you really think. In spite of that desire, people are rarely honest with an arrogant person and rarely tell them what they really think.
They may tell them off or not give any clues about what they really think — both are dishonest responses.

How it hurts the person:

Underneath their brave exterior, they feel inferior and insecure.

Arrogant people are very self-conscious. Because of their fear, they have too much attention on themselves. They can be very shy. They want to be "special" but are afraid they will be overlooked or ignored so they feel they have to brag and strut to get approval from others.

They cover their shyness, self-consciousness and aloofness by trying to appear perfect so they will not be criticized. They may have been subjected to very harsh criticism and have learned to defend themselves. They can be very critical and judgmental of others, and can be extremely defensive even when no one is blaming them for anything.

They are constantly on the lookout for criticism and may perceive it even when it isn't there or isn't related to them.

People with Arrogance slide to Self-Deprecation occasionally. Self-Deprecation and Arrogance are related to a fear of "being good enough" and issues of self-worth / shame.

How it affects the workplace:

They are very defensive, very critical of others, holding themselves aloof as a protective barrier from being judged. They project a protective barrier between others and are afraid to relax. That means all their energy is focused on themselves instead of the other person.

They don’t hear what you say and will often respond to their own pre-conceived notions rather than on the actual situation.

They may make statements that seem to be full of confidence even when they are completely wrong. They will refuse to accept the blame or responsibility for anything that is wrong or for being responsible for a miscommunications.

Arrogance is particularly prominent in technical occupations — the computer industry, medicine, law, finance — any career that requires specific skills to be successful. These occupations can allow the illusion of that specific knowledge to give the arrogance dragon a chance to take hold. How many of us have encountered the corporate computer geek who knows everything and won't listen to any one else's ideas?

Arrogance is also very noticeable in the business world, especially prominent in the recent public trials of large U.S. companies that went out of business suddenly, leaving their employees without a job, without their pensions and defrauding thousands of people. The New York Times notes, ... "corporate America became infused in the late 1990's by what appeared to be a near endless amount of greed and criminality, leading to scandal at an array of corporate giants, from Enron to WorldCom, from Adelphia to HealthSouth. ... Arrogance gave way to recklessness, which in turn opened the door to criminality." (In Enron Case, a Verdict on an Era - New York Times)

How to improve communication — giving feedback:

A person with arrogance is very insecure, in spite of their arrogant manner.   They have learned defensive mechanisms to protect themselves by creating a wall around themselves for protection. Their extreme defensiveness often leads to bad decisions because they cannot hear what others are saying and are unwilling to work with others to come to a better solution.

Never humiliate them or put them down in front of co-workers.

You can praise them publicly, but criticize them in private if needed.

Give them your complete attention.

Gently remind them that they are part of the team.

Help them get the focus off themselves by asking them how they can support their customers, co-workers or team members.

Don't say "you're bad for doing..." Instead, ask them how you can both work together to make the situation better.

Help them acknowledge the contributions of others in addition to themselves.

Never offer criticism without offering praise first.

Do not surprise them.

Give them plenty of time to give their best efforts.

Be warm and friendly even when they seem aloof and critical of everyone.

Let them know it’s OK to be human.

Help them feel connected to others, the group, the team, etc.

Compliment them in a gentle and sincere way.

How to improve communication — receiving feedback:

If arrogance is your own dragon:

Be willing to be see others as just as successful as you are.

Celebrate and acknowledge the successes of others.

Honestly and completely, listen to the good ideas of others.

Don't be critical of others. Give them the benefit of the doubt that their ideas might be just as good as yours.

Listen to others when they talk to you and focus on them, not on yourself.

Relax and enjoy interactions with others. Lighten up! Put down your shield and take down the wall that separates you from others.

Be yourself. Make small mistakes on purpose and learn to laugh at yourself when you make a mistake.

Don't criticize yourself over and over. If you make a mistake, own up to it and work to correct it.

Listen to feedback openly. Don't become defensive. Have an honest dialog about what the other person is telling you with the goal of learning something that will be useful to you.

Breathe deeply and relax as much as you can. Get plenty of exercise.

Don't compare yourself to others. Acknowledge that you are unique human being with gifts and faults, just like everyone else. You are no better or worse than anyone else.

Be willing to try new things and to make mistakes without overly criticizing yourself or others.

Be kind and gentle to yourself, and to others

If you are hurt or afraid, admit it. Ask for help when you need it.

Don't pretend to be perfect. Nobody is perfect anyway so acknowledge your own human-ness and the human-ness of others.

Look people in the eye when you talk to them and when you are listening to them.

Ask for feedback and really listen to what people tell you. Be grateful for all feedback you receive, even when it feels harsh.

Most people won't tell an arrogant person what they think, so if someone is giving you honest feedback, rejoice! That means you are making progress in loosening the grip of the arrogance dragon.

Admit when you don't know something and ask others for their help and opinions.

Martyrdom

How you may feel or may react when encountering someone with this dragon:

You may want to sympathize with their problems and go along with them that the world is out to get them.
You may feel exhausted after spending time in their presence because they are always so sad and unhappy.
You may want to run away from them or not invite them to meetings or events because their attitude is always so negative.
You may cringe when they start complaining. They often have a whiney tone of voice that irritates people.

How it hurts the person:

They feel like they have no choices — that they are trapped. Martyrdom immobilizes them and keeps them from taking action or making choices that would solve the problems they seem to experience.

Disasters and bad luck seem to follow them around.

People with Martyrdom will slide to Impatience occasionally. Martyrdom and Impatience are related to a fear of "being trapped" and issues of entrapment / escape.

How it affects the workplace:

People complain a lot and are always talking about their problems, which are numerous. They manipulate others into feeling sorry for them or taking on their responsibilities.

Their ability to work on a team is damaged because no one wants to work with them due to their bad attitude. They waste an incredible amount of energy that could be directed toward productive endeavors.

They can drag an entire office down with their constant complaining and whining.

How to improve communication — giving feedback:

Remember that people with martyrdom are afraid of being victims. They are fairly convinced that they will have to work too hard and that others will get away with things while they do not. They try to be extra good and yet resent it at the same time.

Don’t let them volunteer for extra work.

Don’t take advantage of their hard-working nature.

Be kind and generous with them.

Don’t fall for their endless crisis, unending problems and apparent bad luck.

Hold them accountable.

Help them to see that they have other options and choices.

Help them to see their responsibility for a problem they are having.

Require them to take their complaints to someone who can help them.

Don’t bail them out.

How to improve communication — receiving feedback:

If martyrdom is your own dragon:

Stop complaining to yourself and especially to others.

Take responsibility for your situation and your life.

If you don't like where you are or what is happening around you, take the responsibility to change things.

Admit that you may need help and ask for it.

Accept help when it is offered.

Give up being a victim.

Allow yourself to have fun every day.

Give up whining and complaining.

Learn to be a team player.

Create options for yourself.

See and appreciate all the good things in your life and all the people who try to help you be successful.

Acknowledge when you are afraid and know that you can move beyond the fear.

Enjoy what you are doing all the time. Find pleasure in the simple things in life.

Relax and breathe deeply.

Learn how to be playful and silly at times.

Remember that your complaining drives people away and stop yourself when you start to complain about something.

Listen to feedback from others and have an honest dialog about what they say. Try to see their point of view.

Impatience

How you may feel or may react when encountering someone with this dragon:

People feel pushed by someone with impatience and tend to slow down — rather than hurry up — as the impatient person wants.
Managers may demand, "I want it yesterday," which leads to disrespect by their employees who come to assume that all the manager’s demands are unreasonable.
Or, people may try to rush with the impatient person and make mistakes, or later find out that they should have waited.

How it hurts the person:

People with impatience are never in the present. They are always thinking about what is coming up, worrying about being late, never enjoy what they have or where they are.

People with Impatience will slide to Martyrdom occasionally. Martyrdom and Impatience are related to a fear of "being trapped" and issues of entrapment / escape.

How it affects the workplace:

They make mistakes due to rushing, have accidents, interrupt other people, take on more than they can handle, are late to meetings or miss deadlines because they tend to over-commit.

They can offend others who don’t respect their deadlines or promises. They miss what is in front of them because their mind is always somewhere else or worrying about something in the future.

How to improve communication — giving feedback:

Remember that people with impatience are afraid that time might run out before they get to do what they want to do.

Ask them to slow down when talking.

Make them repeat themselves.

Try to get them to look at you during communications.

Be patient with them and be a role model for them.

Remind them that there is plenty of time to do whatever is needed.

Help them make or set realistic deadlines.

If they take on too much, help them cut down their "to do" list.

How to improve communication — receiving feedback:

If impatience is your own dragon:

Block out time on your calendar to do nothing.

Slow down on coffee and sugar that hype you up.

Don't overbook your calendar. Leave time in between meetings and appointments.

Breathe deeply and take time to enjoy the simple things in life.

Stop and smell the roses, even if you are late or someone is waiting for you.

Schedule extra time to get things done.

Take regular breaks during the day.

Listen to everything someone has to say, even if they seem to be dragging on and on.

Learn to be still, be quiet and do nothing.

Mediate and let you mind get quiet for some time every day.

Allow plenty of time to eat your meals. Leave your office for lunch, even if you just go outside or to the company cafeteria.

Don't eat and run, or have meetings during meal breaks.

Don't work during lunch.

Don't jump ahead to the next item in meetings before everyone is finished discussing a topic.

Be where you are, not off in the future somewhere.

Pay attention to the small things and get projects finished.

Realize that your impatience makes other people slow down.

Don't threaten people with "there's not enough time to ..."

Remember that there is always enough time to do it right.

Stubbornness

How you may feel or may react when encountering someone with this dragon:

People will try to push the stubborn person harder to get them to move faster (the exact wrong approach).
Or, they may become more stubborn themselves, leading to a stand-off where nothing gets done and nobody wins.

How it hurts the person:

Stubborn people resist changes that threaten their sense of security.

They stall on giving answers and participating in their workplace as a team member. They may grit their teeth or become upset easily when someone want to change something.

They tend to say "no" very quickly without listening to what is being asked of them. When pushed or rushed, they get may angry and dig in their heels even more.

People with Stubbornness can slide to any of the other dragons more easily. Stubbornness is related to a fear of "sudden change" and issues of independence / authority.

How it affects the workplace:

Stubborn people become known as roadblocks to progress, ridiculed or ignored until it’s too late. Then, they become even more difficult because they are being pushed even more.

They can sabotage projects, avoid decisions and create havoc for others who need to get things done.

How to improve communication — giving feedback:

Remember that a stubborn person is feeling afraid that you might want to change something that they are attached to. They may feel that that you are too controlling for them.

Give the person extra time to adjust to whatever is changing.

Don’t surprise them.

Never make sudden demands.

Give them options and choices.

Be casual in your approach. Be calm with them.

Ask them for their input on issues, rather than telling them what to do.

How to improve communication — receiving feedback:

If stubbornness is your own dragon:

Recognize when you are feeling stubborn and allow yourself to relax (or even, force yourself to relax).

Imagine that you, your body and your mind are very flexible, like a snake, silly putty or a slinky toy.

Imagine you are a river that can run around or over all obstacles easily and effortlessly.

Give yourself time to think about the suggestions of others. If you resist initially, make a list of all the different ways it could work.

Rather than refusing to do something that someone else suggests, ask for more time to think about it - maybe overnight or a few days, or whatever you need to evaluate what they are asking. Most people will be reasonable about allowing some amount of additional time.

Listen to the comments of others and see how you can do what they suggest. Agree to try even if you don't think at first it will work.

Allow yourself to make mistakes.

Practice exercises that make you more flexible: yoga, physical exercise, driving a different way to work every day.

Practice creative thinking exercises.

Change your routines and habits. Do one thing differently every day.

When a change is presented to you, think of all the ways you can help make it succeed.

When someone pushes you to move faster, relax and see if you can find a way to do things differently.

Unclench your jaws, relax your shoulders, uncross your legs, stretch your fingers and move your body around regularly during the day.  Remind yourself that these exercises will help tame the stubbornness dragon.

Look for ways you can be cooperative and help out your team members.

Laugh at yourself whenever possible.

Work with someone you trust who can help you be more flexible.

Instead of saying "no" at first, practice saying "yes" and "how can I help you?"

Summary: How to be more successful

Whether you are giving or receiving feedback, your dragons and the dragons of others interfere with your ability to communicate to others and/or your ability to listen to others. By understanding your own dragons and those of others, then learning how to change your approach, you can communicate more clearly. The result: you can be more successful and help others be more successful.

If you think you don't have any of the dragons described above, you have arrogance. Go back and read more about that one.

Everyone has at least one of the dragons, often more than one. Most people have a couple dragons working at the same time when they are stressed. The dragons will move around so if you conquer one of them, another one tends to pop up.

Everyone else can see our dragon, especially when it is hiding itself from us. It's as if we have a big sign above our head with the name of our dragon in flashing bold neon lights. Once we understand that, it becomes easier to learn how to conquer them, or at least keep them reined in.

Some people who study this system say that our biggest challenge in our lifetime is defeating our dragons, that the dragons provide challenges to make our lives more interesting and give us great lessons for self-growth and awareness.

The name "dragon" comes from fairy tales. Dragons are not invincible and can be defeated; it just takes diligence, creativity and help from others.

Personality Dragons never want to be seen and they will do everything they can to disguise themselves or trick you — just like fairy tale dragons. Facing them takes courage and defeating them requires extreme courage and persistence.

When you push for personal growth, the dragons resist.
Facing your own fears and insecurities is the first step.
Facing the dragon and telling the truth is what beats the dragons. Only you can defeat the dragon and you cannot do it alone — just like in fairy tales. You must gain someone else’s help to defeat the dragon.
Getting rid of personality dragons frees up tremendous energy and vitality that can be directed toward being more successful.
Moving beyond the dragons unleashes your natural gifts, talents and abilities, and makes you far more successful.

May your journey to self-awareness be filled with rich rewards and golden opportunities.

Source: Adapted by Barbara Taylor, a certified Power Path trainer, from the "Transforming Your Dragons at Work" workshops by Jose & Lena Stevens, Power Path Seminars, Santa Fe, New Mexico (2002). www.thepowerpath.com. The book Transforming Your Dragons: Turning Fear Patterns into Personal Power by Jose Stevens is available online and at major bookstores.

Internet Resources

Giving and Receiving Feedback Resources http://www.managementhelp.org/commskls/feedback/feedback.htm
Facing Fears and Phobias - Dr. Phil (lots of articles) http://drphil.com/articles/article/6

Books - Disclosure: We get a small commission for purchases made via links to Amazon.

Transforming Your Dragons: Turning Personality Fear Patterns into Personal Power. Jose Stevens. Bear & Company, 1994. ISBN: 1879181177
Giving and Receiving Feedback: Building Constructive Communication (A Fifty-Minute Series Book). Crisp Learning, 1998. ISBN: 1560524308
Mentoring : The Tao of Giving and Receiving Wisdom, Chungliang A. Huang. HarperSanFrancisco, 1995. ISBN: 0062512501

Articles

Giving and Receiving Feedback http://www.selfhelpmagazine.com/articles/growth/feedback.html
Handling Criticism With Honesty and Grace http://www.pertinent.com/articles/communication/kareCom8.asp
Giving and Receiving Feedback (for teachers) http://faculty.washington.edu/lmandel/feedback_syllabus.html
Giving and Receiving Feedback (PDF file) University of Maryland http://www.lib.umd.edu/groups/learning/lmarticles/GivingandReceivingFeedback.pdf
More Than Just Giving and Receiving… (PDF file) University of Maryland http://www.lib.umd.edu/groups/learning/lmarticles/GivingReceivingFall03.pdf
Giving and Receiving Feedback (Sloan School/MIT) (PDF file)
Giving and Receiving Feedback http://www.uwosh.edu/mentoring/faculty/giving.html
Giving and Receiving Feedback http://crs.uvm.edu/gopher/nerl/personal/comm/d.html
Job Performance Feedback: 7 Tips For Receiving Feedback Gracefully http://www.mftrou.com/giving-receiving-feedback-job.html
Tips on Giving and Receiving Feedback (PDF file) http://www.pao.gov.ab.ca/toolkit/coaching/giving-and-receiving.pdf
Giving and Receiving Feedback (PDF file) http://www.targetlearn.com/documentation/FEED000.pdf
Giving and Receiving Feedback http://www.adventureassoc.com/resources/newsletter/nltc-giving-receiving-feed.html
Giving and Receiving Feedback (PDF file) http://www.bristol.ac.uk/sps/downloads/study_skills/11.pdf
Protocol for Giving and Receiving Feedback http://www.clt.uts.edu.au/Scholarship/Protocol.for.Feedback.htm
Giving and Receiving Feedback: Leadership Training http://edis.ifas.ufl.edu/HE749 or (PDF file) http://edis.ifas.ufl.edu/pdffiles/HE/HE74900.pdf
Giving and Receiving Feedback Well (PDF file) http://edis.ifas.ufl.edu/pdffiles/HE/HE74900.pdf
Giving and Receiving Feedback http://www.rssuniverse.com/?Giving-and-Receiving-Feedback&id=204547
Giving and Receiving Feedback http://www.hrtoolkit.gov.bc.ca/epdp/giving_feeback.htm

The Lighter Side

Wisdom & Wit to reduce stress
It's Never Too Late to Have a Happy Childhood (PDF file )

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