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Manager Traits . . . |
Leader Traits . . . |
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Doesn't insure imagination, creativity, or ethical behavior | Uses personal power to influence the thoughts and actions of others. |
Rationally analyzes a situation, developing systematic selection of goals and purposes (what is to be done). | Intuitive, mystical understanding of what needs to be done. |
Directs energy toward: goals, resources, organization structure, determining the problems to be solved | Directs energy toward guiding people toward practical solutions. |
Perpetuates group conflicts. | Works to develop harmonious interpersonal relationships. |
Becomes anxious when there is relative disorder. | Works best when things are somewhat disorderly or chaotic. |
Uses their accumulation of collective experience to get where they are going. | Often jumps to conclusions, without a logical progression of thoughts or facts. |
Innovates by 'tinkering' with existing processes | Innovates through flashes of insight or intuition. |
Sees the world as relatively impersonal and static (black and white). | Sees the world as full of color, and constantly blending into new colors and shapes. |
Influences people through the use of logic, facts and reason. | Influences people through altering moods, evoking images and expectation. |
Views work as an enabling process, involving a combination of ideas, skills, timing and people. | Views work as developing fresh approaches to old problems, or finding new options for old issues. |
Views work as something that must be done or tolerated. | Views work as something challenging and exciting. |
Has an instinct for survival; seeks to minimize risks and tolerate the mundane. | Sometimes reacts to the mundane and routine as an affliction. |
Has a low level of emotional involvement in their work. | Takes in emotional signals from others, making them mean something in the relationship with an individual; often passionate about their work. |
Relates to people by the role they play in a sequence or in a decision�making process. | Relates to people in intuitive and empathic ways. |
Focuses on how things need to be done. | Focuses on what needs to be done, leaving decisions to people involved. |
Focuses attention on procedure. | Focuses on the decision to be made. |
Communicates with subordinates indirectly, using 'signals'. | Communicates through 'messages' heightening the emotional response. |
Once�born; their lives have been most straight�forward and predictable, takes things for granted. | Twice�born; their lives have not always been easy, often marked by some struggle to attain a sense of order; does not take things for granted. |
Sees themselves as conservators and regulators of an existing order of affairs; belongs to the organization; believes in duty and responsibility to their organization. | Sees themselves as separate from their environment; may work in organizations but never belong to them; searches for opportunities for change. |
Sees themselves as an integral part of their social structure and social standard | Sees themselves as a constantly evolving human being, focusing more inwardly than outwardly. |
Develops themselves through socialization, seeking to maintain the balance of social relations. | Develops themselves through personal mastery, struggling for psychological and social change. |
Finds harmony in living up to society's, company's and family's expectations. | Finds self-esteem through self-reliance and personal expression. |
Forms moderate and widely distributed personal attachments with others. | Forms intensive one�on�one relationships, which may be of short duration; often has mentors. |
Feels threatened by open challenges to their ideas, are troubled by aggressiveness. | Able to tolerate aggressive interchanges, encouraging emotional involvement with others. |
Moving from Management: | Moving toward Leadership: |
Punishment | Reward |
Demands "respect" | Invites speaking out |
Drill sargeant | Motivator |
Limits and defines | Empowers |
Imposes discipline | Values creativity |
"Here's what we're going to do!" | "How can I serve you?" |
Bottom line | Vision |
Moving from Management: | Moving toward Leadership: |
Control | Change |
Rank | Connection |
Hierarchy | Network |
Rigid | Flexible |
Automatic annual raises | Pay for performance |
Performance review | Mutual contract for results |
Mechanistic | Wholistic |
Compartmental | Systemic |
Moving from Management: | Moving toward Leadership: |
Order-giving | Facilitating |
Military archetype | Teaching archetype |
Moving from Management: | Moving toward Leadership: |
Issues orders | Acts as role model |
Demands unquestioning obedience | Coaches and mentors others |
Moving from Management: | Moving toward Leadership: |
Keeping people on their toes | Nourishing environment for growth |
Reach up/down | Reach out |
Information control | Information availability |
Moving from Management: | Moving toward Leadership: |
Knows all the answers | Asks the right questions |
Not interested in new answers | Seeks to learn and draw out new ideas |
Source: Adapted from Megatrends for Women. Patricia Aburdene & John Naisbitt. Villard Books. New York. 1992.
By Steve Towers, used with permission (Thanks, Steve!)
There are a number of individual and organizational actions that lead to proven success:
(Full text of the article follows)
Steve Towers, Chairman of the Business Process Management Group (BPMG) and UtiliSense, offers some sage advice for survival.
Preamble: Middle Managers are under immense pressure from above and below to do more with less.
Everyone is doing it - Southern Electric International acquiring SWEB, Hanson and Eastern Group getting together, North West Water and Norweb forming United Utilities. London city is rife with more rumors - who's next? One thing is certain and that is that everything is changing. Many utilities are anticipating, and indeed pre-empting change, by taking greater control over their own destiny through Business Process Re-engineering. Amidst all this radical change what is happening to the Middle Manager? Is the role still a viable one? What does the Middle Manager have to do to survive?
The current Merger/Acquisition mania-sweeping the sector, coupled with nervous Regulators, Customer dissatisfaction, Director pay publicity, and the looming election are rocking the boat and causing utilities to rethink themselves. This self-appraisal is resulting in 'new-look' organizations which have been become Down-sized, Customer focused, Team managed with Flatter, de-layered organization structures.
In response to the need to cut costs some organizations have effectively scrapped the role of Middle Manager! They are viewed by many writers on change as excess 'organizational baggage'. Mike Hammer, co-author of 'Re-engineering the Corporation' says in his latest eulogy '. . . we refer to this managerial hierarchy . . . as the Death Zone of re-engineering. Middle managers have the most invested in the status quo and stand to lose the most in re-engineering' So that's it? The end of Middle Management as we know it? Yes and no, the organizations that have achieved re-engineering success (ant there's a lot who haven't) have done so with the middle manager playing the key role. However it does involve transforming the role.
Evidence is now emerging that organizations who view the middle manager as 'dead wood' are doomed; companies that 'hack out' the middle manager are destroying the greatest potential asset. Unfortunately many still believe that by scrapping this vital resource they will succeed. This is one of the reasons why so many re-engineering programs falter and subsequently fail.
The key to success is changing the role. Middle managers are no longer up-and-down information conduits, or simple plan-control-evaluate-functionaries. They embody the core competence of the successful organization.
Re-engineering success is achieved by the middle managers identifying the business breakthroughs; becoming good role models and overcoming the organizational barriers that prevent success. Senior management are beginning to appreciate that in true Pareto style, if they are to achieve the customer improved, reduced cost, flexible and dynamic business they must use and enhance this organizational role. The really successful business managers know that the pivotal position of the middle managers can convert a cynical 'change-blitzed' organization.
There are a number of individual and organizational actions that lead to proven success:
1. Move away from day-to-day operations - these belong in the front-line.
Avoid being distracted by the minutia of life. Becoming buried in the detail is a sure-fire way of missing the point. There's a need to focus on the important more strategic issues, let the front-line worker gain the necessary knowledge and competence to develop the skills to fulfill a more rounded role, and indeed deal with the detail.
2. Think like senior managers
Looking up and out provides scope for dealing with more substantive issues. Contributing to the internal 'way forward' debates will ensure that the Middle Managers extensive knowledge is utilized for organizational benefit.
3. Understand the business strategy
What are the things which cause the organization to want to change? How can the organization direct its own future, anticipating threats and exploiting opportunity?
4. Participate at all levels by exploiting their technical and organizational expertise
Many Middle Managers have internalized a great deal of technical and organizational knowledge - how their business works best, the mechanics of the way things get done, what will work and why some things fail. Spread the knowledge. It will ensure that decision making is informed and well thought out.
5. Manage change and people together.
Set an example and coach the less experienced through difficulties.
6. Utilize their role as 'Ace mediator'.
Someone who is able to understand internal and external pressures on the organization and satisfy competing interests.
7. Become a practical visionary.
Converting the strategic 'top-think' into meaningful actions, and counseling the front-liners through often difficult transformation.
8. Become the master of change
Set the agenda by recognizing what is possible and harnessing the organization to achieve it. Understand the practical ways of implementing change, initiate activities that lead to 'shifts in thinking' about the way work is done.
Asking the question 'How can you become a more effective middle manager?' elicited the following thought-provoking responses.
Rory Chase, Managing Director of IFS International in Bedford, has first-hand experience of the challenges:
In the more fragmented United States utility sector they have been experiencing this type of change for some time now. Leonard Sayles, author of 'The Working Leader' and a senior manager at the Center for Creative Leadership says:
Realizing this transformation will free not just yourself but the people around you. Seizing the initiative, and going for growth will truly empower you and the organization. Chocks away!
After an early career in the Utility and then the Financial Services sector Steve Towers co-founded Utilisense Consulting, now established as a leading BPR consultancy. He is Chairman of the Business Process Management Group (BPMG) and has recently been appointed Chairman of IntraNet Solutions, a systems consultancy currently undertaking Internet/IntraNet assignments with leading blue chip companies.
To contact Steve: Tel/fax: +44 121 711 7099 (in the UK), e-mail: stevetowers [at] workmail.com, Web site: http://www.bpmg.org
(Note: these links were updated 7/2/2000)
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